Refund policy

Right of cancellation (right of withdrawal)

If you are a consumer and have concluded the contract with EMPORIA TELECOM GmbH & Co KG, Industriezeile 36, A-4020 Linz, registered in the company register of the Linz Regional Court under FN 431859 m (hereinafter referred to as ‘we’ or ‘us’) outside of business premises or by way of distance selling, you have the right to withdraw from this contract within fourteen days without giving reasons (i.e. to withdraw from this contract).

The withdrawal or cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods or (in the case of a contract for several goods that you have ordered as part of a single order and which are delivered separately) on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

In order to exercise your right of withdrawal (right of cancellation), you must inform us, EMPORIA TELECOM GmbH & Co KG, Industriezeile 36, A-4020 Linz, +43 732 777 717-446, customercare@emporia.at of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form, but this is not mandatory.

In order to comply with the withdrawal or cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal (right of withdrawal or cancellation) before the expiry of the withdrawal or cancellation period.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Sample cancellation form

(If you wish to cancel the contract, please complete and return this form)

- To [insert our name, address and, if applicable, fax number and e-mail address]:

- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for notification on paper)

- Date

(*) Delete as appropriate.